Contact Us
We’re Here to Help
Have a question about a product, an order, shipping, or a delivery issue? Send us a message and we will do our best to help.
We aim to reply within 1–2 business days.
Email Us
For order-related questions, please include your order number so we can assist you more quickly.
Send Us a Message
Name
Email Address
Order Number — Optional
What Can We Help With?
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Product Question
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Order Status
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Shipping or Tracking
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Damaged or Incorrect Item
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Return or Exchange
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Payment Question
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Other
Questions About a Product?
If you would like to know more about a product’s size, finish, styling, or available details, please include the product name or product link in your message.
We will share the information available to us as clearly as possible.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us review the issue, please include:
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Your order number
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Clear photos of the item
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Clear photos of the packaging
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A short description of the problem
Once the issue is confirmed, we will offer an appropriate replacement, exchange, or refund depending on the situation.
Please do not send an item back before contacting us.
Shipping and Tracking
Estimated delivery for major markets is generally 6–12 business days after shipment, although customs processing, local delivery conditions, and peak seasons may cause delays.
Tracking information will be provided when available.
For full shipping, return, and hygiene information, please review our Store Policies.
Secure Payment
JadeFlow accepts secure payment through PayPal and eligible credit or debit cards processed through PayPal.
Cash on Delivery is available in Thailand and Malaysia.